General KM Resources
See below for a list of general Knowledge Management resources and articles. For each resource you will find a helpful summary and combined rating for relevance, accessibility and usefulness. Five is our highest rating and one is the lowest.
- The Vision: Adding Years to Life and Life to Years: Information and Knowledge to support World Class Commissioning
- What is Knowledge Management?
- The Role of the Chief Knowledge Officer
- The Role of the Team Knowledge Officer
- CKO and TKO Context
- Knowledge Management in World Class Commissioning
- The Right to Clean, Clear Water
- Health Informatics Review
- Skills Framework for the Information Age Q & A
- SEC Knowledge Management Strategy
- Baldridge National Quality Programme: Health Care Criteria for Performance Excellence.
- Humana White Paper 0407: How the use of data will affect NHS PCT performance
- Humana White Paper 0307: When patients become consumers: the new challenge for the NHS
- Humana White Paper 1107: World-class commissioning – gateway to a healthier nation
- Humana White Paper 0607: Towards NHS 2.0
- A Personal Approach to Public Services
- Intelligent Commissioning
The Vision: Adding Years to Life and Life to Years: Information and Knowledge to support World Class Commissioning
Prepared by Sussex HIS, this paper and complementary diagram draw on discussions which have been taking place both in Sussex and within the wider community around the need to support World Class Commissioning (WCC). The paper sets out some key concepts within Information and Knowledge Management and then offers a potential way of creating a road map from where we are to where we might want to be. It draws on discussion and output from the SEC Word Class Commissioning event in March 2008, and is primarily aimed at PCT Chief Executives and Directors of Commissioning.
Usability rating: 5
This original resource gives a short, user-friendly introduction to Knowledge Management (KM).
Usability rating: 5
The Role of the Chief Knowledge Officer
The Report of a National Review of NHS Health Library Services in England: From Knowledge to Health in the 21st Century recommends that every NHS organisation should have a Chief Knowledge Officer. The purpose of this role is to provide leadership and oversight to enable all NHS staff to access and apply the best available evidence in supporting every aspect of the clinical care of patients. This document has been created to help NHS organisations implement this recommendation, and establish this role and its responsibilities.
Usability rating: 4
The Role of the Team Knowledge Officer
Recommendation 14 of the Hill Review states that “Every clinical or management team in the NHS should identify someone in the team as “Team Knowledge Officer” (or equivalent). The Team Knowledge Officer will have responsibility for enabling the team to function properly.” This document has been created to help NHS organisations implement this recommendation, and establish this role and its responsibilities.
Usability rating: 4
This context document has been produced to explain why the new roles of Chief Knowledge Officer and Team Knowledge Officer are necessary to the continuing improvement of patient care.
Usability rating: 3
Knowledge Management in World Class Commissioning
This original resource emphasises that Knowledge Management is only a means to an end – it offers the tools to implement successfully a pre-existing strategy. It goes on to give examples of how KM can do this in practice.
Usability rating: 5
The Right to Clean, Clear Water
In this brief but helpful exploration of the importance of knowledge in healthcare, Muir Gray uses an analogy based on another key ingredient in the development of effective healthcare – clean, clear water. This document focuses particularly on how organisations can produce high quality information which will promote clinical best practice.
Usability rating: 3
The Health Informatics Review was commissioned by the NHS Chief Executive and Department of Health Permanent Secretary to:
- assess the supply of, and demand for, information across the NHS and social care, so that the data collected can be used to provide valuable and relevant information;
- make sure that, five years after the commissioning of the National Programme for IT, the framework for the NHS Care Records Service (NHS CRS) and the Secondary Uses Service (SUS) is in line with recent, current and potential future policy;
- make sure that the governance of informatics within the NHS and the Department of Health (DH) is clear and appropriate, and supported by the right management structure.
- It builds on the Next Stage Review by describing how informatics is supporting the delivery of better, safer care of patients, improving the NHS through better research, planning and management, and empowering patients to make more informed choices about health and care.
- A complementary Health Informatics Review Implementation Report will be published in late 2008.
Usability rating: 4
Skills Framework for the Information Age Q & A
The Skills Framework for the Information Age (SFIA) provides a reference model for the identification of skills for staff who work in IT.
It uses a common language and a sensible logical structure that can be adapted to the training and development needs of informatics staff. It also enables employers of IT professionals to carry out a range of HR activities against a common framework of reference -including skill audit, planning future skill requirements, development programmes, standardisation of job roles and functions, and resource allocation.
The overall purpose of SFIA is to assist organisations employing IT professionals to
- reduce IT project risk
- retain staff
- make recruitment effective
- enhance the effectiveness and efficiency of the IT function by developing the right skills, by deploying them to best effect and by providing appropriate development and career paths for IT professionals.
This document provides a quick overview of the SFIA, and answers a series of key questions. If you would like to explore this model further, please contact Wendy Dearing at Sussex HIS: wendy.dearing@sussexhis.nhs.uk.
Usability rating: 4
SEC Knowledge Management Strategy
This document sets out the South East Coast’s strategy for Knowledge Management and offers a very helpful and locally specific overview of a range of KM-related issues and objectives, including: development of the intelligent ‘consumer’; skills and resource development; networking, sharing of good practice and signposting; analyst recruitment and career structure; development of tools, products, indicators and models; data quality.
Usability rating: 4
Baldridge National Quality Programme: Health Care Criteria for Performance Excellence.
US-based performance excellence framework. The Measurement and Knowledge Management Category examines how your organization selects, gathers, analyzes, manages, and improves its data, information, and knowledge assets and how it manages its information technology. The Category also examines how your organization reviews and uses reviews to improve its performance analysis . There is also a useful diagram on page iv of an organizational system and how it is underpinned by measurement, analysis and KM.
Usability rating: 4
Humana White Paper 0407: How the use of data will affect NHS PCT performance
An overview of the role KM will play in reshaping the NHS over the next five years, with particular focus on predictive modelling and how it translate complex data into strategic information for better decision-making and better commissioning. Very useful.
Usability rating: 5
Humana White Paper 0307: When patients become consumers: the new challenge for the NHS
Drawing on how choice is expressed in the US healthcare system, this looks at what will happen as people become consumers of healthcare in a decentralised NHS, and how PCTs can bring informed patient choice – and consumer satisfaction – into their service.
Usability rating: 4
Humana White Paper 1107: World-class commissioning – gateway to a healthier nation
A helpful, user-friendly distillation of the WCC initiative. It highlights the core role that KM plays in enabling PCTs to gain an individualised understanding of their populations, which in turn enables the achievement of world class commissioning standards.
Usability rating: 4
Humana White Paper 0607: Towards NHS 2.0
A discussion document which uses the analogy of the development of the internet, and particularly the more recent development of web-based networking commonly known as Web 2.0, to explore how a similar development would change the NHS.
Usability rating: 5
A Personal Approach to Public Services
This report from Dr Foster (in partnership with Turning Point) promotes the effective use of data as a core commissioning skill. It explores how to use segmentation to gain deeper insights into the diversity of a PCT’s population needs, greater consistency in the use of data across departments and between agencies, and how to address the concerns often raised by the prospect of data-sharing. Key headings include:
- The intelligent route to customer insight
- Designing services with people, not for them
- Personalisation in practice
- Mainstreaming prevention
- Making partnerships work
Usability rating: 4
This report from Dr Foster focuses on the role information is playing in implementing world class commissioning standards. It relates some case studies from around fifteen pioneering organisations in commissioning and explores how good information can be the starting point ifororganisations to develop as intelligent commissioners. The stories neatly illustrate the way building relationships and developing new skills and processes go hand in hand with addressing the information challenges. We also look at those who are beginning to show the real power of intelligent commissioning by redesigning local services and fostering innovation.
Usability rating: 5
