Competency 8 - Promoting quality and outcome improvements through clinical and provider innovation
See below for a list of resources and articles which relate to this Competency. For each resource you will find a helpful summary and combined rating for relevance, accessibility and usefulness. Five is our highest rating and one is the lowest.
COLLECTION OF QUALITY AND OUTCOME INFORMATION
- Privacy and Dignity Assessment Tool
- Knowledge Continuity Management in Healthcare (Journal of Knowledge Management Practice)
- Distributed Knowledge Management in Health Care Administration
- Baldridge National Quality Programme: Health Care Criteria for Performance Excellence.
- Humana White Paper 0607: Towards NHS 2.0
- Health Care at the Crossroads: Development of a National Performance Measurement Data Strategy (Joint Commission)
- Gartner: Creating the Single Customer View With Customer Data Integration
Privacy and Dignity Assessment Tool
The aim of this tool is to provide an opportunity to assess and audit clinical and non-clinical areas to ascertain where improvements are needed to deliver services which safeguard privacy, promote respect, and maintain dignity for all people using the services.
Usability rating: 4
Knowledge Continuity Management in Healthcare (Journal of Knowledge Management Practice)
Knowledge Continuity Management is the efficient and effective transfer of critical operational knowledge from a departing postholder to their successors. Continuity management can provide cost savings and improved productivity, and this paper applies its principles to healthcare and specifically nursing care, providing procedures to increase operational knowledge, reduce turnover and improve patient care.
Usability rating: 3
Distributed Knowledge Management in Health Care Administration
The distributed KM model widens the scope of KM by including partners in a broader network of knowledge exchange. A fairly technical article.
Usability rating: 3
Baldridge National Quality Programme: Health Care Criteria for Performance Excellence.
US-based performance excellence framework. The Measurement and Knowledge Management Category examines how your organization selects, gathers, analyzes, manages, and improves its data, information, and knowledge assets and how it manages its information technology. The Category also examines how your organization reviews and uses reviews to improve its performance analysis . There is also a useful diagram on page iv of an organizational system and how it is underpinned by measurement, analysis and KM.
Usability rating: 4
Humana White Paper 0607: Towards NHS 2.0
A discussion document which uses the analogy of the development of the internet, and particularly the more recent development of web-based networking commonly known as Web 2.0, to explore how a similar development would change the NHS.
Usability rating: 5
Health Care at the Crossroads: Development of a National Performance Measurement Data Strategy (Joint Commission)
This white paper explores how the growing utility of performance data in healthcare has highlighted ways in which data usage is inhibited – for example to support consumer decision-making and performance comparisons.
Usability rating: 4
Gartner: Creating the Single Customer View With Customer Data Integration
This lengthy research paper explores the problems in achieving data integration within an organisation to enable a ‘single customer view’. May be too technical for all but the most specialised.
Usability rating: 3
