Competency 7 - Stimulating the market to meet demand and secure the right clinical, health and wellbeing outcomes
See below for a list of resources and articles which relate to this competency. For each resource you will find a helpful summary and combined rating for relevance, accessibility and usefulness. Five is our highest rating and one is the lowest.
KNOWLEDGE OF CURRENT AND FUTURE PROVIDER CAPACITY AND CAPABILITY
- Knowledge Continuity Management in Healthcare (Journal of Knowledge Management Practice)
- Distributed Knowledge Management in Health Care Administration
- Intelligent Commissioning
- Keeping People Out of Hospital: The Challenge of Reducing Emergency Admissions
ALIGNMENT OF PROVIDER CAPACITY WITH HEALTH NEEDS PROJECTIONS
- Public involvement on commissioning boards : guidelines for commissioners
- Distributed Knowledge Management in Health Care Administration
- Humana White Paper 0407: How the use of data will affect NHS PCT performance
- Health Care at the Crossroads: Development of a National Performance Measurement Data Strategy (Joint Commission)
- Gartner: Ten Best Practices for Data Stewardship Success
- Harvard Business Review: Competing on Analytics (Thomas H Davenport)
- Treating Inequalities
Knowledge Continuity Management in Healthcare (Journal of Knowledge Management Practice)
Knowledge Continuity Management is the efficient and effective transfer of critical operational knowledge from a departing postholder to their successors. Continuity management can provide cost savings and improved productivity, and this paper applies its principles to healthcare and specifically nursing care, providing procedures to increase operational knowledge, reduce turnover and improve patient care.
Usability rating: 3
Distributed Knowledge Management in Health Care Administration
The distributed KM model widens the scope of KM by including partners in a broader network of knowledge exchange. A fairly technical article.
Usability rating: 3
This report from Dr Foster focuses on the role information is playing in implementing world class commissioning standards. It relates some case studies from around fifteen pioneering organisations in commissioning and explores how good information can be the starting point ifororganisations to develop as intelligent commissioners. The stories neatly illustrate the way building relationships and developing new skills and processes go hand in hand with addressing the information challenges. We also look at those who are beginning to show the real power of intelligent commissioning by redesigning local services and fostering innovation.
Usability rating: 5
Keeping People Out of Hospital: The Challenge of Reducing Emergency Admissions
With an aging population and its implications for future healthcare needs, it is becoming more and more important to find ways of reducing emergency admissions and avoiding acute care for long-term conditions This 2007 report from Dr Foster describes the scale of the challenge to the NHS in terms of the projected numbers of, and costs associated with, people with long-term conditions. It explores how the situation varies across PCTs and highlights some of the information gaps that will need to be filled to track the success of initiatives to reduce emergency admissions.
Usability rating: 4
Public involvement on commissioning boards : guidelines for commissioners
Written for commissioners interested in involving the public on commissioning boards, this is one of a series of seven guidelines produced by INVOLVE providing information about public involvement in research commissioning. Involvement in research refers to active involvement between people who use services, carers and researchers, rather than the use of people as participants in research (or as research ‘subjects’). Members of the public can offer a valuable contribution on a commissioning board. This may include:
- knowledge and experience of a particular condition or service relevant to the research topic
- a public perspective
- experience of being a research participant
- identifying priority topics and important research questions
- helping to develop specifications for public involvement in research projects
- advice on the appropriateness of the public involvement proposed in research grant applications.
Usability rating: 3
Humana White Paper 0407: How the use of data will affect NHS PCT performance
An overview of the role KM will play in reshaping the NHS over the next five years, with particular focus on predictive modelling and how it translate complex data into strategic information for better decision-making and better commissioning. Very useful.
Usability rating: 5
Health Care at the Crossroads: Development of a National Performance Measurement Data Strategy (Joint Commission)
This white paper explores how the growing utility of performance data in healthcare has highlighted ways in which data usage is inhibited – for example to support consumer decision-making and performance comparisons.
Usability rating: 4
Gartner: Ten Best Practices for Data Stewardship Success
This concise paper looks at the ‘data steward’, a role which can be an effective part of a data quality improvement programme. It emphasises that to achieve the greatest impact, enterprises must not only pick the right stewards, but also organise and manage them properly.
Usability rating: 4
Gartner: Creating the Single Customer View With Customer Data Integration
This lengthy research paper explores the problems in achieving data integration within an organisation to enable a ‘single customer view’. May be too technical for all but the most specialised.
Usability rating: 3
Harvard Business Review: Competing on Analytics (Thomas H Davenport)
Written by one of the gurus of KM, this paper looks at success stories who have made data collection and analysis a key driver in their business model. Davenport’s book on Knowledge Management is listed in the Further Reading section.
Usability rating: 3
In the third issue of its journal, Intelligence, Dr Foster addresses sustainably reducing health inequalities. The report highlights examples of organisations working to achieve local solutions to national problems. The case studies featured here focus on two key areas of the battle against inequalities: changing lifestyle behaviours and including patient feedback in service redesign.
Usability rating: 4
