Competency 5 - Using Knowledge Management and needs assessments to understand current and future health needs
See below for a list of resources and articles which relate to this Competency. For each resource you will find a helpful summary and combined rating for relevance, accessibility and usefulness. Five is our highest rating and one is the lowest.
- The Vision: Adding Years to Life and Life to Years: Information and Knowledge to support World Class Commissioning
- SEC Knowledge Management Strategy
ANALYTICAL SKILLS AND INSIGHTS
- Public involvement on commissioning boards : guidelines for commissioners
- Distributed Knowledge Management in Health Care Administration
- Humana White Paper 0407: How the use of data will affect NHS PCT performance
- Health Care at the Crossroads: Development of a National Performance Measurement Data Strategy (Joint Commission)
- Gartner: Ten Best Practices for Data Stewardship Success
- Gartner: Creating the Single Customer View
- Harvard Business Review: Competing on Analytics (Thomas H Davenport)
- A Personal Approach to Public Services
UNDERSTANDING OF HEALTH NEEDS TRENDS
- Health Care at the Crossroads: Development of a National Performance Measurement Data Strategy (Joint Commission)
- Gartner: Ten Best Practices for Data Stewardship Success
- Gartner: Creating the Single Customer View
- Harvard Business Review: Competing on Analytics (Thomas H Davenport)
USE OF HEALTH NEEDS BENCHMARKS
- Privacy and Dignity Assessment Tool
- Knowledge Continuity Management in Healthcare (Journal of Knowledge Management Practice)
- Health Care at the Crossroads: Development of a National Performance Measurement Data Strategy (Joint Commissio
- Gartner: Ten Best Practices for Data Stewardship Success
The Vision: Adding Years to Life and Life to Years: Information and Knowledge to support World Class Commissioning
Prepared by Sussex HIS, this paper and complementary diagram draw on discussions which have been taking place both in Sussex and within the wider community around the need to support World Class Commissioning (WCC). The paper sets out some key concepts within Information and Knowledge Management and then offers a potential way of creating a road map from where we are to where we might want to be. It draws on discussion and output from the SEC Word Class Commissioning event in March 2008, and is primarily aimed at PCT Chief Executives and Directors of Commissioning.
Usability rating: 5
SEC Knowledge Management Strategy
This document sets out the South East Coast’s strategy for Knowledge Management and offers a very helpful and locally specific overview of a range of KM-related issues and objectives, including: development of the intelligent ‘consumer’; skills and resource development; networking, sharing of good practice and signposting; analyst recruitment and career structure; development of tools, products, indicators and models; data quality.
Usability rating: 4
Public involvement on commissioning boards : guidelines for commissioners
Written for commissioners interested in involving the public on commissioning boards, this is one of a series of seven guidelines produced by INVOLVE providing information about public involvement in research commissioning. Involvement in research refers to active involvement between people who use services, carers and researchers, rather than the use of people as participants in research (or as research ‘subjects’). Members of the public can offer a valuable contribution on a commissioning board. This may include:
- knowledge and experience of a particular condition or service relevant to the research topic
- a public perspective
- experience of being a research participant
- identifying priority topics and important research questions
- helping to develop specifications for public involvement in research projects
advice on the appropriateness of the public involvement proposed in research grant applications.
Usability rating: 3
Distributed Knowledge Management in Health Care Administration
The distributed KM model widens the scope of KM by including partners in a broader network of knowledge exchange. A fairly technical article.
Usability rating: 3
Humana White Paper 0407: How the use of data will affect NHS PCT performance
An overview of the role KM will play in reshaping the NHS over the next five years, with particular focus on predictive modelling and how it translate complex data into strategic information for better decision-making and better commissioning. Very useful.
Usability rating: 5
Health Care at the Crossroads: Development of a National Performance Measurement Data Strategy (Joint Commission)
This white paper explores how the growing utility of performance data in healthcare has highlighted ways in which data usage is inhibited – for example to support consumer decision-making and performance comparisons.
Usability rating: 4
Gartner: Ten Best Practices for Data Stewardship Success
This concise paper looks at the ‘data steward’, a role which can be an effective part of a data quality improvement programme. It emphasises that to achieve the greatest impact, enterprises must not only pick the right stewards, but also organise and manage them properly.
Usability rating: 4
Gartner: Creating the Single Customer View
This lengthy research paper explores the problems in achieving data integration within an organisation to enable a ‘single customer view’. May be too technical for all but the most specialised.
Usability rating: 3
Harvard Business Review: Competing on Analytics (Thomas H Davenport)
Written by one of the gurus of KM, this paper looks at success stories who have made data collection and analysis a key driver in their business model. Davenport’s book on Knowledge Management is listed in the Further Reading section.
Usability rating: 3
A Personal Approach to Public Services
This report from Dr Foster (in partnership with Turning Point) promotes the effective use of data as a core commissioning skill. It explores how to use segmentation to gain deeper insights into the diversity of a PCT’s population needs, greater consistency in the use of data across departments and between agencies, and how to address the concerns often raised by the prospect of data-sharing. Key headings include:
- The intelligent route to customer insight
- Designing services with people, not for them
- Personalisation in practice
- Mainstreaming prevention
- Making partnerships work
Usability rating: 4
Privacy and Dignity Assessment Tool
The aim of this tool is to provide an opportunity to assess and audit clinical and non-clinical areas to ascertain where improvements are needed to deliver services which safeguard privacy, promote respect, and maintain dignity for all people using the services.
Usability rating: 4
Knowledge Continuity Management in Healthcare (Journal of Knowledge Management Practice)
Knowledge Continuity Management is the efficient and effective transfer of critical operational knowledge from a departing postholder to their successors. Continuity management can provide cost savings and improved productivity, and this paper applies its principles to healthcare and specifically nursing care, providing procedures to increase operational knowledge, reduce turnover and improve patient care.
Usability rating: 3
