Competency 3 - Engaging with the public and patients to shape services and improve health
See below for a list of resources and articles which relate to this Competency. For each resource you will find a helpful summary and combined rating for relevance, accessibility and usefulness. Five is our highest rating and one is the lowest.
- Patient and Public Engagement Tool for World Class Commissioning
- Public involvement on commissioning boards : guidelines for commissioners
- Listening and responding to communities: a brief guide to Local Involvement Networks
- Patient Insight
- Treating Inequalities
- Knowledge Management in the Community: The Survey
IMPROVEMENT OF PATIENT EXPERIENCE
- Patient and Public Engagement Tool for World Class Commissioning
- Listening and responding to communities: a brief guide to Local Involvement Networks
- Privacy and Dignity Assessment Tool
- Knowledge Continuity Management in Healthcare (Journal of Knowledge Management Practice)
- Humana White Paper 0307: When patients become consumers: the new challenge for the NHS
- Humana White Paper 0607: Towards NHS 2.0
- Patient Insight
Patient and Public Engagement Tool for World Class Commissioning
“It is self evident, but worth repeating, that the NHS can meet people’s needs better if we listen to what people tell us, instead of relying on existing knowledge and assumptions. We can develop better, more responsive services if we involve and truly listen to not only those who are already using services, but those who are not.”
This guide is targeted to commissioners based in PCTs, but provides managers from all parts of the health service and their front-line staff with an effective toolkit, a ‘how to’ guide to support them as they work to engage people.
Usability rating: 5
Public involvement on commissioning boards : guidelines for commissioners
Written for commissioners interested in involving the public on commissioning boards, this is one of a series of seven guidelines produced by INVOLVE providing information about public involvement in research commissioning. Involvement in research refers to active involvement between people who use services, carers and researchers, rather than the use of people as participants in research (or as research ‘subjects’). Members of the public can offer a valuable contribution on a commissioning board. This may include:
- knowledge and experience of a particular condition or service relevant to the research topic
- a public perspective
- experience of being a research participant
- identifying priority topics and important research questions
- helping to develop specifications for public involvement in research projects
advice on the appropriateness of the public involvement proposed in research grant applications.
Usability rating: 3
Listening and responding to communities: a brief guide to Local Involvement Networks
Involving communities in decisions about care and listening to their experiences is an essential step to improving services. The public want the opportunity to make more choices about, and to have greater influence over, the services they receive. LINks are just one of a number of initiatives that aim to:
- ensure that communities can influence and make choices about services
- help staff, managers and commissioners understand the wishes of patients and service users
LINks have been set up to help bring about genuine changes to health and social care services. This means working in partnership with health and care staff to maintain and improve on what already exists. LINks can help your PCT to:
- seek out and listen to the views of more people in your community
- obtain richer feedback about what your community needs and wants
- provide a simple one-stop way to engage your community
- prioritise and direct resources towards services that local people value
- make informed decisions about the commissioning and running of services
Usability rating: 3
This report from Dr Foster suggests how healthcare providers might systematically incorporate the experiences, views and preferences of their service users into their organisations’ planning and performance measurement. It argues that services should be designed with input from users, using the ‘wisdom of crowds’ and drawing on delivery-end experiences to inform providers about the usefulness of the services they provide. Services designed in such a way possess intimate knowledge of those they service, and will therefore be able to adapt to their users’ changing needs.
Usability rating: 4
In the third issue of its journal, Intelligence, Dr Foster addresses sustainably reducing health inequalities. The report highlights examples of organisations working to achieve local solutions to national problems. The case studies featured here focus on two key areas of the battle against inequalities: changing lifestyle behaviours and including patient feedback in service redesign.
Usability rating: 4
Knowledge Management in the Community: The Survey
There are a variety of methodologies that a PCT can use to gain an accurate picture of how it is perceived by its users and partners, but a key KM technique a PCT can use to assess the opinion of the local political and community leaders is the survey. This original resource offers tips on how to create your own surveys – quickly, effectively and at relatively low cost.
Usability rating: 4
Privacy and Dignity Assessment Tool
The aim of this tool is to provide an opportunity to assess and audit clinical and non-clinical areas to ascertain where improvements are needed to deliver services which safeguard privacy, promote respect, and maintain dignity for all people using the services.
Usability rating: 4
Knowledge Continuity Management in Healthcare (Journal of Knowledge Management Practice)
Knowledge Continuity Management is the efficient and effective transfer of critical operational knowledge from a departing postholder to their successors. Continuity management can provide cost savings and improved productivity, and this paper applies its principles to healthcare and specifically nursing care, providing procedures to increase operational knowledge, reduce turnover and improve patient care.
Usability rating: 3
Humana White Paper 0307: When patients become consumers: the new challenge for the NHS
Drawing on how choice is expressed in the US healthcare system, this looks at what will happen as people become consumers of healthcare in a decentralised NHS, and how PCTs can bring informed patient choice – and consumer satisfaction – into their service.
Usability rating: 4
Humana White Paper 0607: Towards NHS 2.0
A discussion document which uses the analogy of the development of the internet, and particularly the more recent development of web-based networking commonly known as Web 2.0, to explore how a similar development would change the NHS.
Usability rating: 5
