Competency 10 - Managing systems and working with providers to ensure contract compliance, continuous quality improvement and value for money
See below for a list of resources and articles which relate to this Competency. For each resource you will find a helpful summary and combined rating for relevance, accessibility and usefulness. Five is our highest rating and one is the lowest.
USE OF PERFORMANCE INFORMATION
- Baldridge National Quality Programme: Health Care Criteria for Performance Excellence.
- Humana White Paper 0607: Towards NHS 2.0
- Gartner: Ten Best Practices for Data Stewardship Success
- Harvard Business Review: Competing on Analytics (Thomas H Davenport)
- Measuring Safety and Quality
- Intelligent Commissioning
Baldridge National Quality Programme: Health Care Criteria for Performance Excellence.
US-based performance excellence framework. The Measurement and Knowledge Management Category examines how your organization selects, gathers, analyzes, manages, and improves its data, information, and knowledge assets and how it manages its information technology. The Category also examines how your organization reviews and uses reviews to improve its performance analysis . There is also a useful diagram on page iv of an organizational system and how it is underpinned by measurement, analysis and KM.
Usability rating: 4
Humana White Paper 0607: Towards NHS 2.0
A discussion document which uses the analogy of the development of the internet, and particularly the more recent development of web-based networking commonly known as Web 2.0, to explore how a similar development would change the NHS.
Usability rating: 5
Gartner: Ten Best Practices for Data Stewardship Success
This concise paper looks at the ‘data steward’, a role which can be an effective part of a data quality improvement programme. It emphasises that to achieve the greatest impact, enterprises must not only pick the right stewards, but also organise and manage them properly.
Usability rating: 4
Harvard Business Review: Competing on Analytics (Thomas H Davenport)
Written by one of the gurus of KM, this paper looks at success stories who have made data collection and analysis a key driver in their business model. Davenport’s book on Knowledge Management is listed in the Further Reading section.
Usability rating: 3
This report from Dr Foster recognizes that, whatever its source, data can be a powerful clinical and management tool for driving improvements in safety, quality and efficiency. It captures ways in which individuals and organisations in health and social care have innovated with better information to create real improvements to the benefit of their patients. It looks primarily at achievements in improving the quality and safety of services, mostly within the acute sector.
Usability rating: 4
This report from Dr Foster focuses on the role information is playing in implementing world class commissioning standards. It relates some case studies from around fifteen pioneering organisations in commissioning and explores how good information can be the starting point ifororganisations to develop as intelligent commissioners. The stories neatly illustrate the way building relationships and developing new skills and processes go hand in hand with addressing the information challenges. We also look at those who are beginning to show the real power of intelligent commissioning by redesigning local services and fostering innovation.
Usability rating: 5
