The Commissioning Circle

Links and Further Reading

Links and Further Reading

The links below will take you to a wide range of websites and resources both here and abroad, within an beyond the healthcare community.

 

Suggested Further Reading

NLH - Knowledge Management

The aim of this NHS site is to provide the best available evidence and practical examples of health professionals successfully sharing and applying knowledge and experience to their daily activities. The material available on the Knowledge Management Specialist Library has been chosen because the content can also be applied to the health sector. The Knowledge Management Specialist Library is part of the National Knowledge Service.

http://www.library.nhs.uk/KnowledgeManagement/

 

NLH - Knowledge Management - NHS Knowledge and Skills Framework

The NHS KSF and the accompanying process have been developed through a partnership approach between management and staff side representatives . This partnership approach is intended to continue as the NHS KSF is used in development review, with managers working with individual members of staff to plan their training and development and review their work.

http://www.library.nhs.uk/KnowledgeManagement/ViewResource.aspx?resID=94034

 

Knowledge management in the NHS: positioning the healthcare librarian at the knowledge intersection

This paper defines what is meant by Knowledge Management, investigates how it interlinks with new ways of delivering health care and gives a synopsis of a study that investigated issues around implementation of Knowledge Management across a sample of healthcare librarians.

http://www.ncbi.nlm.nih.gov/pubmed/11186805

 

NHS - The Improvement Network - NHS Knowledge Management Briefing

Management briefings are designed to highlight and summarise key issues and provide essential information on important topics for the busy professional on related matters. This paper is titled “Knowledge Management” and describes in brief what the discipline is, its elements and how can it can be used successfully within organisations. The paper was written by Chris Collison (cf Learning to Fly).

http://www.tin.nhs.uk/sys_upl/templates/PT_Directory_RSS/PT_Directory_RSS_details.asp?id=88696&pgid=2454&tid=153

 

The Association of Knowledgework (AOK): Towards a Knowledge Management Utopia?

A Knowledge Management Approach to Unifying Key Operational & Strategic Plans for North Wales Health Authority, UK

http://www.kwork.org/White_Papers/utopia.html

 

OpenClinical Home: Knowledge management technologies and applications for healthcare

OpenClinical provides an increasingly comprehensive set of resources on advanced knowledge management methods, technologies and applications for healthcare. OpenClinical is a non-profit organisation co-ordinated by an international group from leading research and teaching organisations.

http://www.openclinical.org/home.html

Syntrek Inc. - Healthcare Knowledge Management Presentation by Howard Eisenberg

On transforming hospitals into information centres. From 1999.

http://www.syntrek.com/presentation.html

 

NHS Institute for Innovation and Improvement

The NHS Institute for Innovation and Improvement supports the NHS to transform healthcare for patients and the public by rapidly developing and spreading new ways of working, new technology and world-class leadership.

http://www.institute.nhs.uk/

 

Institute for Healthcare Improvement

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization helping to lead the improvement of health care throughout the world. Founded in 1991 and based in Cambridge, Massachusetts, IHI works to accelerate improvement by building the will for change, cultivating promising concepts for improving patient care, and helping health care systems put those ideas into action.

http://www.ihi.org/ihi

 

Harvard Business Online

Search results on Knowledge Management at Harvard Business Online. Useful to gain a wider perspective on KM across a range of professions and sectors.

http://harvardbusinessonline.hbsp.harvard.edu/b01/en/search/searchResults.jhtml?Ntx=mode%2Bmatchallpartial&userView=CORPORATE&Ntt=knowledge+management&x=0&y=0&Ntk=main_search&N=0

 

NHS Institute for Innovation and Improvement - PCT Portal

http://www.institute.nhs.uk/world_class_commissioning/pct_portal/pct_portal.html

 

Patient Public Engagement Toolkit

http://www.institute.nhs.uk/images/documents/wcc/PCT%20portal/PPETOOLKITwithlinksFINAL.pdf

 

Gurteen Knowledge Website

The Gurteen Knowledge Website is run by David Gurteen and is primarily a resource for the Gurteen Knowledge Community - global learning community of over 15,000 people in 154 countries. The main themes of the site are knowledge management, learning, creativity, innovation and personal development.

http://www.gurteen.com

 

Gurteen Knowledge Community

A global learning community of over 15,000 people in 154 countries across the world.

http://www.gurteen.com/gurteen/gurteen.nsf/id/gkc

 

KnowledgeBoard

Aself-moderating global community for knowledge management.

http://www.knowledgeboard.com/

 

Juran

US-based Juran provides a wide range of training and consulting services designed to improve overall business performance. Their aim is to effectively transfer knowledge, providing self-sustaining know-how.

http://www.juran.com/


Gartner

Gartner Consulting provides fact-based consulting services that help their clients use and manage IT to improve organizational performance.

http://www.gartner.com/

 

Haute Autorité de Santé

French healthcare standards agency, with substantial content in English.

http://www.has-sante.fr/portail/jcms/j_5/sitemap

 

Juran video

Very entertaining example of KM in practice - worth a click!

http://windowsmedia.smartpros.com/juran/tqm/392.wmv

 

The Joint Commission

An independent, not-for-profit organization, The Joint Commission accredits and certifies more than 15,000 health care organizations and programs in the United States.

http://www.jointcommission.org/

 

European Foundation for Quality Management

EFQM is a non-for-profit membership foundation with over 20 years experience of facilitating knowledge-sharing between their member organisations as a way to help them implement their strategies.

http://www.efqm.org/

 

The Chartered Quality Institute

http://www.thecqi.org/


The Australian Council on Healthcare Standards

http://www.achs.org.au/Home/

 

Journal of Knowledge Management Practice

The Journal of Knowledge Management Practice (JKMP) was the first journal in 1998 to bring together theory and case studies in this vital topic to provide progressive researchers, practitioners, and organizations with holistic understanding and practical insight.
The JKMP began publishing its first articles in January, 1998 in a bold new free "open library" concept and this tradition has been maintained since that time.

http://www.tlainc.com/jkmp.htm

The Council for Health Service Accreditation of Southern Africa (COHSASA)

http://www.cohsasa.co.za/

 

Outputs from a recent NHS workshop on Knowledge Management

http://www.institute.nhs.uk/images/documents/wcc/PCT%20portal/Workshop_6_October_outputs.pdf

 

Dr Foster Intelligence

Dr Foster Intelligence is a public-private partnership launched in February 2006 that aims to improve the quality and efficiency of health and social care through better use of information.

http://www.drfosterintelligence.co.uk/

 

Learning to Fly – companion website to the book below.

Over five years ago, Knowledge Management Magazine provided a list of what it considered the 100 best books on knowledge management and related subject. Since then hundreds of more have been published, so picking ones that suit you best is challenging. This selection by David Skyrme Associates, a US KM consultancy, is based on their own reading and includes their preference for books that inform, make you think, offer guidance and generally help you put KM into effective practice.

http://www.skyrme.com/resource/kmres_books.htm

An Early Introductory Article on Knowledge Management

This early article from the 90s explores the emerging field of KM. What is this activity called knowledge management, and why is it so important to each and every one of us? The writings, articles, and links here offer some emerging perspectives in response to these questions.

http://www.systems-thinking.org/kmgmt/kmgmt.htm#tvokm

 

Suggested Further Reading

 

Healthcare Knowledge Management: Issues, Advances and Successes.

Bali, Rajeev K; Dwivendi, Ashish N

ISBN 0-387-33540-4
Designed to demystify the KM process and demonstrate its applicability in healthcare, this text offers contemporary and clinically-relevant lessons for future organizational implementations. The editors of this book have assembled a group of international contributors that reflects the diversity of KM applications in the healthcare sector. It offers a practical guide to managing and developing KM that is underpinned by theory and research.

 

Learning to Fly: Practical Knowledge Management from Leading and Learning Organisations.

Collison, Chris; Parcell, Geoff

ISBN: 1-84112-509-1
This practical and accessible book shows how to turn knowledge management theory into practice, sharing the tools and insights of two leading practitioners. It includes a supporting CD-ROM with many useful and intelligent interactive tools and learning resources. The authors also run a Yahoo Group which you can join – a prime example of a learning community!

 

Working Knowledge: How Organizations Manage What They Know.

Davenport, Thomas H; Prusak, Laurence

ISBN: 1-57851-301-4

Drawing from their work with more than 30 knowledge-rich firms, Davenport and Prusak - experienced consultants with a track record of success - examine how all types of organisations can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into tangible value. They categorize knowledge work into four sequential activities--accessing, generating, embedding, and transferring--and look at the key skills, techniques, and processes of each. While they present a practical approach to cataloging and storing knowledge, the authors also caution readers on the limits of communications and information technology in managing intellectual capital.